1.HOW TO BE A QUALIFIED TOUR LEADER 怎样成为一个好领队The tour leader works in the front of the outbound tourism. The overall quality and the quality of service of the tour leader affects the reputation of the tourist enterprise severely, which related to a country or region's image directly. In order to make the leader do a good job, the state department for travel administration, tourists and travel service should work together so the tour leader will do a good job.for example ,it is necessary to carry out pre-job training.More impotantly, the leaders themselves should take the demand of tourist in the first place and try their best to upgrade comprehensive quality. Personality charm is a wonder-working magic for attracting tourists. In order to make the job go well, prestige of the tour leader should be regarded as the foundation. Prestige is made up of the individual moral quality and personality charm.and personality charm is the most important one. for the purpose of having this kind of personality charm, the tour leader must be prepared for four aspects as follow:
Firstly, It is very useful to have a good knowledge of English, so that there are no language barriers in going through check-in formality，checking in at hotel and so on.
Secondly, it is very essential to grasp the value orientation and have the ability to draw tourist to the tour leader. The tour leader should take complete charge of food, hotel, transportation, traveling, shopping, entertainment，etc .As the mainstay of the tour group，the tour leader must keep to the sta江西高考录取状态查询入口
国考行测必须达到60吗南昌公务员考试职位表nd of tourist, and distinguish between right and wrong ,and maintain a value orientation，and swim against stream。
Thirdly,the tour leader should be friendly and greet the tourist equally.it will take a long time for the tour leader to do the face-to-face service work.it is very important to conduct mental attitude and straighten out all kinds of relationship.The tour guide should learn to treat with respect and care. The tour leader should combine comprehensive service with pointing one. The leader should not criticize thinking fluctuate of portion,not satirize minority with some shortcoming,and not look on with folded arms on the difficulty which the tourists come across.陕西考试院登录
领队是出境旅游第一线接待人员，整体素质的好坏、服务质量的高低，严重影响旅游企业的社会声誉，也直接关系到一个国家或地区的形象。做好领队工作需要国家旅游行政管理部门、游客和旅行社等各方面进行综合监管、教育培训和协调配合，尤其需要领队本人时刻以游客需求为中心，下大力气提升自身综合素质。人格魅力是感染游客的法宝。领队要带好团队，必须有一定的威信作基础。威信是由领队的个人道德品质和人格魅力铸成的，而人格魅力是感染游客的法宝。领队想要具有感染游客的人格魅力，必须做好四个方面：一是要有一定的英语基础，在机场办理手续、酒店入住等方面没有语言障碍。二是把握价值取向，具有向心力。领队对旅游团队的吃、住、行、游、购、娱等活动全面负责，必须当好游客的主心骨，始终站在游客立场上，明辨是非曲直、认准价值取向，不随波逐流。湖北华图教育
公务员报名入口准考证打印三是待客公正平等，具有亲和力。导游要为游客进行长时间面对面的服务工作，摆正心态和和谐处理各种关系十分重要，要学会尊重、体贴和关心每一位游客，要做到服务全面性和针对性的有机结合。对部分旅游者出现的思想波动不横加指责，对少数游客存在的缺点不讽刺挖苦，对个别客人遇到的困难不袖手旁观